The availability of your machines and systems plays a special key role here. In order to ensure this we have taken a variety of steps and have made several preparations in the awareness of our shared responsibility.
This includes close coordination with our suppliers and logistics partners to ensure a smooth delivery. These steps, in connection with our worldwide spare parts warehouses, which are constantly being updated, enable us to maintain the delivery capability already known by you. By strategically placing our warehouses, we are able to react flexible to any local restrictions.
Unfortunately, in individual cases we are dependent on the regional situation on site and cannot guarantee, for example, for deliveries in quarantine areas. Here we strongly recommend you check your spare parts stock and, if necessary supplement it. In this context, we want to remind you of our individually designed spare parts kits for each machine. These kits contain a combination of parts defined in close cooperation of design, service and our customers ensuring the highest possible availability for your machines. Your responsible spare parts manager will be happy to assist and advise you.
Thanks to the industry’s biggest network of agencies and subsidiaries, we are able to support with local technicians in almost every region relevant to our customers.
If, for local or operational reasons, a visit by a Kannegiesser technician is not desired or possible, we are prepared to provide telephone assistance through our already strengthened technical support.
Of course, in such cases, where technically possible there is the option to remotely access your machines and perform diagnostics and repairs.
We are convinced that we have taken all necessary steps in the current situation in order to maintain the most trouble-free, reliable service you are used to getting from Kannegiesser.
Of course, we will follow the further development intensively and, if necessary, adapt our measures and inform you about them. Together with you and your employees, we will master the challenge together.